NOTE: I will need access to inside your home to properly service your wood burning appliance.

1. Arrive at your door step with tools and drop cloths.

2. You'll show me to the wood burning appliances that you'd like cleaned. PLEASE DO NOT FEED YOUR FIRE AFTER 4p THE PREVIOUS DAY OF YOUR SCHEDULED APPOINTMENT.

3. I decide whether it is necessary to sweep from inside or out.

4. I carry all my own drop cloths so no need to prepare your space. Once the sweep is completed I clean up entirely using a vacuum inside and outside of the stove.

5. I recommend leaving 1-2" of ash always and will remove any ash over 2" while leaving the balance in the appliance. The ash helps insulate the coals and by leaving some in will allow you to get your fire started more easily.

5. After the sweep and vacuuming is completed we can discuss any questions you may have regarding the performance of the appliance or residue that was swept.

6. I provide a carbon copy invoice for your records and (if new) a fridge magnet for a reminder. NOTE: If you prefer, I can email you a copy of the invoice instead of leaving anything behind.

7. If any repairs or issues are seen during the sweep they are noted on the invoice (this is NOT a WETT Inspection, if your insurance is asking for this specific inspection it is a seperate charge and must be booked along with the sweep service). If I see minor repairs I can return at a later scheduled time to complete the repairs.

8. Payment can be made by cheque, cash or e-transfer (please reference the invoice # if paying by exfer).

NOTE: IN RARE CASES I may refuse to sweep the appliance if it is deemed hazardous or non-compliant and will recommend remedial action before using.

CANCELLATION POLICIES BELOW:

48 HOUR CANCELLATION POLICY! If for some reason you are unable to honour the booking date and time agreed upon, we must be notified at least 48 hours PRIOR TO BOOKING. If we are notified inside the 48 hours window we charge 100% of the charge for the service. This payment has to be completed BEFORE we book another time in the future at which time you will be charged again for the service provided.  To avoid this double charge it is advised to provide access to the home instead of cancelling inside the 48 hour window.

NO SHOW/NO ACCESS: If I am unable to access your address on the date and time of booking (ex. you have forgotten OR if you have left a fire burning in the stove) there is a FULL CHARGE for this call. After this payment is made we can discuss returning to service your appliance at a SECOND CHARGE. Thank you for understanding.